1. What Are Cookies
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how visitors use their site.
Similar technologies include pixels, web beacons, device fingerprints, local storage, and session storage, which serve similar purposes.
Under UK and EU law (PECR and GDPR), we need your consent to store non-essential cookies on your device.
2. How We Use Cookies
We use cookies and similar technologies for the following purposes:
- Essential operations: Enabling core website functionality, security, and accessibility;
- Performance: Understanding how visitors interact with our website to improve functionality;
- Functionality: Remembering your preferences and settings;
- Analytics: Collecting aggregated data about website traffic and usage patterns;
- Security: Detecting and preventing fraud and unauthorised access.
3. Types of Cookies We Use
3.1 Essential Cookies (Strictly Necessary)
These cookies are essential for the website to function properly. They enable basic features like page navigation, secure areas, and accessibility options. The website cannot function properly without these cookies, and they cannot be disabled.
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_id | Maintains your session state | Session |
| csrf_token | Security: prevents cross-site request forgery | Session |
| cookie_consent | Stores your cookie consent preferences | 1 year |
3.2 Analytics Cookies (Optional - Require Consent)
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website and services.
| Provider | Purpose | Duration |
|---|---|---|
| Google Analytics | Website usage analytics and visitor statistics | 2 years |
| Plausible/PostHog | Privacy-focused analytics | 1 year |
3.3 Functional Cookies (Optional - Require Consent)
These cookies enable enhanced functionality and personalisation, such as remembering your preferences and settings.
3.4 Marketing Cookies (Optional - Require Consent)
We currently do not use marketing or advertising cookies. If we add them in the future, we will update this policy and request your consent.
4. Third-Party Cookies
In addition to our own cookies, we may use various third-party services that set cookies on your device:
- Apple App Store: When you click to download our app, Apple's services may set cookies;
- Analytics providers: Such as Google Analytics, to help us analyse website traffic;
- Payment processors: If applicable, for handling any web-based payments;
- Social media platforms: If you share content via social media buttons.
These third parties may use cookies, web beacons, and similar technologies to collect information about your use of our website and other websites. We do not control these third-party cookies. Please review the privacy and cookie policies of these third parties for more information.
5. Managing Your Cookie Preferences
Consent Management:
When you first visit our website, you will see a cookie banner allowing you to accept or decline non-essential cookies. You can change your preferences at any time by clicking the "Cookie Settings" link in our website footer.
Browser Controls:
Most web browsers allow you to control cookies through their settings. You can typically:
- View cookies stored on your device;
- Delete existing cookies;
- Block all cookies;
- Allow all cookies;
- Block third-party cookies only.
Please note that disabling cookies may affect the functionality of our website. Essential cookies cannot be disabled through browser settings as they are necessary for the site to operate.
How to manage cookies in popular browsers:
Do Not Track:
Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. Our website responds to these signals where technically feasible.
6. Mobile App Technologies
Our mobile app also uses similar technologies to cookies:
- Device identifiers: We may use device IDs or advertising identifiers for analytics and app functionality;
- Local storage: We store certain data locally on your device for offline functionality and performance;
- Push notification tokens: If you enable push notifications, we store a token to send you notifications.
You can manage these through your device settings:
- iOS: Settings → Privacy & Security → Tracking; Settings → [App Name] → Notifications
- Android: Settings → Privacy → Ads; Settings → Apps → [App Name] → Notifications
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our use of cookies or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on this page with a new effective date;
- Displaying a notice on our website;
- Sending you an email notification if you have provided your email address.
We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.
8. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
- Email: support@nutrioplus.co.uk (general) or privacy@nutrioplus.co.uk (privacy-specific)
- Postal address: Nutrio+, United Kingdom
You may also lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues: ico.org.uk.
Additional Resources
For more information about cookies and your privacy rights, visit: